Medical Information Call Center Automation
The TrominoSoft Medical Information Call Center (MICC) system automates the day to day activities of medical information call centers. Our product helps in streamlining the processes within MICC with well-orchestrated and customizable workflows.
The MICC system is designed to handle all types of cases related to Medical Inquiry, Product Quality Complaints and Adverse Events. The application also integrates with medical dictionaries for easy medical coding.
Medical Information Call Center Automation Features
Process Automation
- Fully automated process flows
- Handle all types of Cases - MI/ PQC/ AE
- Customizable workflows to suit your requirements
- Seamless flow of information across functions
- Easy to record and track events
Smart Case Management
- Easy for CROs to transform processes as per client needs
- Smart and intelligent ability to code with the MedDRA versions
- Handle cases from various sources Telephone, Fax, Email, Voice
- Provision for QA scoring and rating for each case
Safety Database Integration
- Integrates with safety database
- MICC data is Safety database compliant.
- Easy to set up without losing productivity
- Prevents loss of information
Reporting and Compliance
- Seamless reporting, customizable to your needs
- Auto generate reports for compliance e.g. Field Alert Reports
- Data Integrity, Audit Trails and Compliance as per FDA regulations - CGMP.
Stable and Resilient Infrastructure
- Secure, Scalable, Multi-Tenant system
- Cloud deployable with disaster recovery
- GDPR compliant
- Protects personally identifiable information
Automated Speech Recognition
- Speech to text conversion tools
- Supported in all major browsers
- Responsive design that works well in all devices
- Flexibility in handling data of all formats
Achieve consistent compliance with regulatory requirements
Identify and evaluate safety signals accurately by eliminating human error
Make the compliance process frictionless
The business functions that are involved in managing compliance are fluently brought together to achieve the final goal. From receiving compliance requirements to processing information through all communication channels, till validation from subject matter experts and rollout of the final report, TROMINOSOFT does it for you.
Designed to scale with your business
TROMINOSOFT automates every step of compliance process with user-friendly software interfaces that eliminate any scope for manual errors and speeds up the regulatory journey. Manage your clinical and post-marketing pharmacovigilance cases and medical information related to your products.
Seamlessly collect and analyze clinical trial data
Conduct clinical trials systematically and automatically, without scope for human errors. Our software, custom-built for safety and vigilance functions, enables your compliance teams to achieve regulatory due diligence.
Monitor and Manage Safety Data
Take the challenge out of analyzing safety data through TrominoSoft automation. Identify the relationships between drugs and adverse drug reactions (ADRs) through automated tabulations and management of business data.
Build for compliance across regulations
Meet regulatory compliance through automated processes for accessing requirements and meeting safety standards.
Address safety concerns through integrated
data models
