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TrominoCARE Medical Information Call Center Software

The TrominoCARE system automates the day-to-day activities of medical information call centers. It possesses a single, feature-rich database that supports overall life cycle management of Medical Information Call Center (MICC) operations.

The TrominoCARE solution is designed to handle multiple types of calls related to medical inquiry, product quality complaints, and adverse events.

Scalable Cloud-based Medical Information Call Center Software

TrominoCARE is a responsive software that adapts to devices such as mobile phones, tablets and desktops alike. The web-based application can be accessed from any device.

TrominoCARE is a scalable cloud-based (SaaS) solution designed to handle multiple clients while maintaining strict confidentiality for personnel involved in client call operations.  

TrominoCARE
Key Features and Capabilities

call

Automated Call Setup

setting

Call Handling Workflows

phone-call(2)

Compliance Reporting

TrominoCARE Capabilities

Process Automation

  • Handle all types of Calls - MI/ PQC/AE
  • Automatic Field Alert Reports (FARs) generation
  • Configurable Client Product Dictionary
  • Tracking of Pending Tasks, AE, and PQC for efficient and flexible task management.
  • Customizable workflows to suit business requirements

TrominoCARE - Mobile

  • Mobile App for Medical Sales Reps and Medical Field Teams to capture and report medical inquiries, product complaints and adverse events
  • Offline capability to capture critical information at remote locations
  • Integrates with any Safety and Medical Information Call Center System

Reporting and Compliance

  • 21 CFR 11, HIPAA and GDPR compliance
  • Provision for Redacted Reports for Regulatory Compliance
  • Comprehensive Reporting and Customization Options.
  • Auto-generate reports for compliance e.g Field Reports
  • Data integrity compliance maintained as per FDA regulations – CGMP

Smart Call Management

  • Easy for CROs to transform processes as per client needs
  • Provision for QA scoring and rating for each call
  • Built-in Quality Management with Customizable Score Sheets
  • Multi-Level Role-Based Access Control
  • Efficient Management of FAQs, Medical Letters, and Questionnaires

Safety Database Integration

  • Integrates with safety database
  • MICC data is safety database compliant
  • Easy to set up without losing productivity
  • Prevents loss of information

Automated Speech Recognition

  • Speech to text conversion tools
  • Supported in all major browsers
  • Responsive design that works well on all devices
  • Flexibility in handling data of all formats

Built for compliance across regulations

MICC and MICC Mobile can be set up to instantly generate reports for regulatory compliance as per multiple standards. E2B R3 Compliance: ICH, FDA, EMA, PMDA and 21 CFR 11, HIPAA compliance

Address safety concerns through integrated data management

Continuous surveillance
of vaccines, drugs &
devices

Handle & report any
number of PQC & adverse event calls

Function as a
repository for all
RSIs’

Provide data & reports
for
product analysis